From National Grid:
|Why does National Grid need to re-light all gas appliances?
Many older gas appliances and most water heaters have a small, continuously burning gas flame—the pilot light—that ignites the main burner. Some newer models have electronic igniters. When National Grid turned off affected gas meters, pilot lights went out. For safety reasons, only trained and qualified gas technicians should re-light pilot lights all gas appliances. Customers should never attempt to turn on their meter or re-light gas appliances.
What is the process for turning meters back on and re-lighting gas appliances?
This process to re-light gas appliances is methodical and will take some time. National Grid gas technicians will need to physically enter all impacted properties. We will never engage with a locksmith to enter unoccupied premises to turn meters on or re-light appliances.
We will attempt to contact impacted customers with an automated call when crews are ready to enter the field. To view or update contact information, please log into your account online, or call 1-800-870-1664 as soon as possible so we have the greatest likelihood of reaching you.
National Grid will cover the following costs on a reimbursement basis, as long as they are directly related to the gas event at hand:
For any other claims customers may have, the same process should be followed and each will be handled on a case-by-case basis.
Thank you for your continued patience as we work to restore service.
Governor Raimondo said Thursday that she expects another five to six days before gas service is fully restored.